Returns & Exchanges
What is your domestic return policy?
We accept returns for U.S. orders within 30 days of delivery. To be eligible, items must be unworn (beyond trying on), unwashed, and unaltered. Trying items on for fit is absolutely fine, but any extended wear will make them ineligible for return. Re
What is your international return policy?
Due to the complexities of international duties, taxes, and fees, we are unable to accept returns or exchanges for international shipments for the foreseeable future. We apologize for any inconvenience this may cause!
How do I return or exchange a wool& item?
Please visit returns.wooland.com to start your U.S. return or exchange. You’ll need your order number (e.g., #77777) to begin the process in our returns portal. For domestic orders, we offer two easy return options through Happy Returns:. 1. Return a
Can I update or edit a return once it has been submitted?
If you have already submitted your return using Happy Returns, you're unfortunately not able to edit it on your end. However, please reach out to the helpdesk at [email protected] and we will do our best to facilitate the desired updates to your retur
Can I exchange for a different style?
We do not offer direct exchanges for different styles, though you can exchange for a different color, size, or length of the same style. In order to change to a different style with your return, please select 'return for gift card' rather than exchan
How do I receive and use a gift card?
Gift cards are sent digitally directly as a code to the email address you used when placing your order. They may sometimes end up in spam, junk, or promotions folders, so it is recommended to check there or use the search function in your email. If y
How can I track my refund?
Refunds are processed to the original payment method used while placing the order. If you used a gift card as your payment method, your refund will be issued back onto the same gift card, and the same gift card code can be used. If you used a third p
If I return a wool& item, will shipping fees be refunded?
We offer free shipping and easy returns in the U.S. for standard shipping. If you choose UPS Ground or UPS 2-4 Day the shipping costs are non-refundable on returns.