We will gladly process returns for a refund, gift card, or exchange for up to 30 days after the date of delivery. All returned items must be in their original condition - unwashed, unworn, and unaltered. Trying an item on to determine fit is fine, bu
Please visit returns.wooland.com to start your return/exchange. For domestic US orders, we've partnered with Happy Returns to provide two options for a seamless, easy return process for domestic returns within the US. You can print a prepaid label at
At this time, wool& isn’t able to provide pre-paid shipping labels for international customers. This means that if you live outside the U.S., shipping returns to us will be at your expense.To return an international order, place the item(s) in origin
We can convert a return gift card to a refund after the fact, minus the $8 per order return fee and within 6 months of the original order being placed. Please just reach out to our helpdesk at [email protected] for assistance with getting the gift car
If you have already submitted your return using Happy Returns, you're unfortunately not able to edit it on your end. However, please reach out to the helpdesk at [email protected] and we will do our best to facilitate the desired updates to your retur
Sustainability is a big priority for our brand and we make every effort to ensure that returned merchandise can be either returned to stock following our rigorous QA and sanitization process, or added to our annual mystery/sample sale!. You can read
We offer free shipping and easy returns in the USA for standard shipping. If you choose UPS 2nd Day Air or ship an order internationally, the shipping costs are non-refundable on returns.
We do not offer direct exchanges for different styles, though you can exchange for a different color, size, or length of the same style. In order to change to a different style with your return, please select 'return for gift card' rather than exchan
Refunds are processed to the original payment method used while placing the order. If you used a gift card as your payment method, your refund will be issued back onto the same gift card, and the same gift card code can be used. If you used a third p
Gift cards are sent digitally directly as a code to the email address you used when placing your order. They may sometimes end up in spam, junk, or promotions folders, so it is recommended to check there or use the search function in your email. If y