How do I return or exchange a wool& item?Updated 2 months ago

Please visit returns.wooland.com to start your return/exchange.

For domestic US orders, we've partnered with Happy Returns to provide two options for a seamless, easy return process for domestic returns within the US. You can print a prepaid label at home or visit your local Happy Returns Bar for a quick return experience. You will need your order number (ex: #77777) to start your return through the link below.

If you choose to return via your nearest Happy Returns location, you will be emailed a QR code to provide to your local Happy Returns location. Your refund or exchange will be processed immediately as soon as your item is scanned in at your local Happy Returns location. Remember to bring packaging with the barcode on it for them to scan. 

If you choose to mail in your return directly, you’ll be provided with a prepaid shipping label at the end of the return process. You may print the label and deliver your return to the shipping carrier shown on the label. Your refund or exchange will be processed once it has been scanned in by the carrier.

Please note that all returned items must be in their original condition - unwashed, unworn, and unaltered. Please include all original packaging. Trying an item on to determine fit is fine, but wearing the item for any amount of time will make it ineligible for return. Items purchased from our Warehouse Cleanout section can only be returned for an exchange or gift card.

For information about international returns, please visit here.