Orders & Shipping
How do you ship and when can I expect my order?
We typically fulfill orders within 1 business day. For U.S. orders, we offer a few shipping options at checkout:. Please note that shipping timelines begin after your order has been fulfilled. For information on international shipping, including timi
How does international shipping work?
We offer international shipping via FedEx International Connect Plus for a flat rate of $20 USD. Delivery typically takes 3–7 business days once your order has shipped. All international orders are sent Delivered Duties Paid (DDP), meaning duties and
Do you offer discounts, coupons, or have sales?
We price our products without the markup that you see at most other clothing companies. That way, you know you’re getting a fair price, whenever you buy from us. The only deals you’ll see from us are our sale section, Stock Up and Save, a holiday cus
Can I get a price adjustment?
We’re happy to offer price adjustments on full-price purchases if the item is marked down within 30 days of delivery. Adjustments are issued as a gift card for the price difference, and which does not expire. If you need help with a price adjustment,
Do you ship to APO/DPO addresses?
Military APO and DPO addresses are considered domestic and we do ship to those addresses. The only consideration is that you won't be able to return using a Happy Returns location, but you'll still receive a free USPS return label.
Can I use a reward code and gift card code on one order?
Yes, you're welcome to use a challenge reward code in conjunction with a gift card code from a return or from a gift card that was purchased from our website.
Can I edit or cancel my order?
Our small but mighty shipping team works hard to ensure that orders are packed and dispatched from our Portland, OR warehouse as quickly as possible and most in-stock orders will depart our facility within twenty four hours of being placed. As such,
Can I update my shipping method after placing an order?
If you wish to change your order's shipping method, for example, to an expedited option after placing an order, please get in touch at [email protected] for assistance. While we will do our best to make the desired changes, orders are fulfilled prompt
How do I apply a gift card to an order?
Gift cards are sent as a digital gift code to the email address associated with your order.At checkout, just enter your code in the “Discount code or gift card” field. We recommend copying and pasting it so everything goes through smoothly.Gift cards
Can I combine shipping for two separate orders?
If you'd like to combine orders for shipping, please reach out to [email protected] as soon as possible. We do our best to accommodate combining orders for shipping, but our warehouse team works very hard to ensure that orders are fulfilled in a timel
What packaging does my shipment arrive in?
99% of our packaging is made from post-consumer waste paper, and is completely curbside recyclable. When needed, we have implemented plastic packaging for specific products:. Hilltop Wool Fleece Jacket: This product may arrive in plastic. We ran into
My order was marked as delivered but it's not here! What do I do?
This is quite common! Usually this just means the carrier has marked your package as delivered incorrectly. Please wait 5 days to see if the order arrives. If it still hasn't arrived within 5 days of being delivered, please reach out to us at help@wo