We ship internationally using FedEx International Connect Plus for a flat rate of $20 USD. Please allow 3 to 7 business days for delivery of international orders. International orders ship with delivery duties paid (DDP), with duties and taxes being
Typically, orders are fulfilled within one business day. Domestic orders will ship via USPS for free and generally arrive within 5 business days. We provide a UPS Ground option for $4 for those that have carrier preference. We also provide an expedit
We price our products without the markup that you see at most other clothing companies. That way, you know you’re getting a fair price, whenever you buy from us. The only “deals” you’ll see from us are a holiday customer appreciation gift, Stock Up a
By purchasing items before they enter production or while they’re being produced, you’re helping us A) fund the production process and B) gauge demand so that we can better manage inventory.Your card will be charged at the time of purchase. Please no
Full price purchases are eligible for price adjustments if the retail price is dropped within 30 days of receipt of your purchase. Price adjustments are offered in the form of store credit for the difference in price. Store credit codes will not expi
Military APO and DPO addresses are considered domestic and we do ship to those addresses. The only consideration is that you won't be able to return using a Happy Returns location, but you'll still receive a free USPS return label.
Yes, you're welcome to use a challenge reward code in conjunction with a gift card code from a return or from a gift card that was purchased from our website.
Our small but mighty shipping team works hard to ensure that orders are packed and dispatched from our Portland, OR warehouse as quickly as possible and most in-stock orders will depart our facility within twenty four hours of being placed. As such,
If you wish to change your order's shipping method, for example, to an expedited option after placing an order, please get in touch at [email protected] for assistance. While we will do our best to make the desired changes, orders are fulfilled prompt
Gift cards: After purchasing a gift card from our website, or returning an item for a gift card, a digital gift card code will be sent to you via the email address provided for your order. You can use this gift card code at checkout by entering it ex
If you'd like to combine orders for shipping, please reach out to [email protected] as soon as possible. We do our best to accommodate combining orders for shipping, but our warehouse team works very hard to ensure that orders are fulfilled in a timel
99% of our packaging is made from post-consumer waste paper, and is completely curbside recyclable. When needed, we have implemented plastic packaging for specific products:. Hilltop Wool Fleece Jacket: This product may arrive in plastic. We ran into
This is quite common! Usually this just means the carrier has marked your package as delivered incorrectly. Please wait 5 days to see if the order arrives. If it still hasn't arrived within 5 days of being delivered, please reach out to us at help@wo