We typically respond within a few minutes during business hours.

We typically respond within one business day during our regular business hours.
Monday - Friday 08:00 AM - 04:00 PM PDT

Due to our small team size, we do NOT answer phones live. If you leave a voicemail, we will call you back within 1-2 business days. For a quicker response, please use chat or email.

Shop

Our Story

Travel with Merino

Feature Request

Returns/Exchanges

Shop All

Leggings & Pants

Tops

Dresses

About

wool&

We offer international shipping via FedEx International Connect Plus for a flat rate of $20 USD.Delivery typically takes 3&#x2013;7 business days once your order has shipped. All international orders are sent Delivered Duties Paid (DDP), meaning duties and taxes are collected at checkout to ensure no surprises at delivery.Please note that international orders are final sale and are not eligible for returns or exchanges.For customers in Europe, we also offer a selection of styles through our <a href="https://eu.wooland.com/" target="_blank" rel="noopener noreferrer">wool&amp; Europe store</a>. Orders ship from our Netherlands-based warehouse, which means faster delivery and a smoother returns and exchanges experience.

We offer international shipping via FedEx International Connect Plus for a flat rate of $20 USD. Delivery typically takes 3–7 business days once your order has shipped. All international orders are sent Delivered Duties Paid (DDP), meaning duties and

How does international shipping work?

Orders & Shipping

How does the Gift With Purchase event work?

Which styles are eligible for the Gift With Purchase event?

Why isn't my free gift showing as $0 at checkout?

Can I return or exchange my Gift With Purchase item?

Gift With Purchase

What is your domestic return policy?

What is your international return policy?

How do I return or exchange a wool& item?

Can I update or edit a return once it has been submitted?

Can I exchange for a different style?

How do I receive and use a gift card?

How can I track my refund?

If I return a wool& item, will shipping fees be refunded?

Returns & Exchanges

How do you ship and when can I expect my order?

Do you offer discounts, coupons, or have sales?

Can I get a price adjustment?

Do you ship to APO/DPO addresses?

Can I use a reward code and gift card code on one order?

Can I edit or cancel my order?

Can I update my shipping method after placing an order?

How do I apply a gift card to an order?

Can I combine shipping for two separate orders?

What packaging does my shipment arrive in?

My order was marked as delivered but it's not here! What do I do?

Can I combine multiple challenge rewards on a single order?

Where can I learn more about the 30 day and 100 challenge?

How do I wash and care for my dress throughout the challenge?

Where can I find style inspiration for my challenge dress?

Can I use a dress that I purchased secondhand?

Can I alternate between multiple wool& dresses during the challenge?

Can the children in my life also participate in the challenge?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

When will I receive my reward?

What are my next steps when I finish my challenge?

I bought my dress last year. Can I use it for the 30 day challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

If I love my first 30 days and want to keep going to 100 days, can I get both rewards?

I wore my dress for 45 days. Does that mean my reward is $45?

30 day challenge

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

Will I be able to get a second reward if I do the 100 day challenge again?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

I already participated in the 30 Day Dress Challenge. Can I participate in the 100 day challenge?

100 day challenge

Challenges

Where can I learn about your different wool blends?

Why do you use nylon in your wool blends?

Our Fabrics

How do I find my perfect fit?

How do I wash and care for my wool& garment?

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I store my wool& garment?

Are your products OEKO-TEX® or ISO certified?

How do I deal with static in my wool& garment?

Do you sell gift cards?

Our Products

Need help?

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email, catalog, or SMS list?

Get In Touch

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Our Brand

Why are you including Wool&Prince products on the wool& site?

Is Wool&Prince part of wool&?

Can I buy wool& and Wool&Prince items in the same order?

Will my order arrive in separate packages if I buy from both brands?

What if I need to return something from Wool&Prince?

How do Wool&Prince sizes compare to wool&?

Where can I learn more about Wool&Prince?

Wool&Prince

How does international shipping work?Updated a month ago