We typically respond within a few minutes during business hours.

We typically respond within a few hours during business hours.
Monday - Friday 08:00 AM - 04:00 PM PDT

Due to our small team size, we do NOT answer phones live. If you leave a voicemail, we will call you back within 1-2 business days. For a quicker response, please use chat or email.

Shop

Our Story

Travel with Merino

Feature Request

Returns/Exchanges

Shop All

Leggings & Pants

Tops

Dresses

About

wool&

<p>This is quite common! Usually this just means the carrier has marked your package as delivered incorrectly. Please wait 5 days to see if the order arrives. If it still hasn&apos;t arrived within 5 days of being delivered, please reach out to us at <a href="mailto:help@wooland.com"><u>help@wooland.com</u></a> and our lovely Customer Experience team will get it sorted out.</p>

This is quite common! Usually this just means the carrier has marked your package as delivered incorrectly. Please wait 5 days to see if the order arrives. If it still hasn't arrived within 5 days of being delivered, please reach out to us at help@wo

My order was marked as delivered but it's not here! What do I do?

Orders & Shipping

What is your return policy?

How do I return or exchange a wool& item?

I live in a country outside the United States and would like to make a return or exchange. How do I do it?

Can I get a return gift card refunded?

Can I update or edit a return once it has been submitted?

What happens to returned items?

If I return a wool& item, will expedited or international shipping costs be refunded?

Can I exchange for a different style?

How can I track my refund?

How do I receive and use a gift card?

Returns & Exchanges

Where can I learn more about the 30 day challenge?

Where can I find style inspiration for my challenge dress?

I forgot to take a photo during my 30 day challenge. Will you still accept my submission?

I purchased the dress from a secondary seller. Am I eligible for the challenge?

I bought my dress last year. Can I use it for the 30 day challenge?

How do I wash and care for my dress throughout the challenge?

Can I alternate between multiple wool& dresses during the 30 day challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

If I love my first 30 days and want to keep going to 100 days, can I get both rewards?

I’ve finished my 30 days. What are the next steps?

I wore my dress for 45 days. Does that mean my reward is $45?

Can I participate in the 30 day challenge later this year?

Can the children in my life also participate in the challenge?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

30 day challenge

Where can I learn more about the 100 day challenge?

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

What are some tips for caring for my dress throughout the challenge?

Can I alternate between two or more wool& dresses during this challenge?

Will I be able to get a second reward if I do the 100 day challenge again?

What are my next steps when I finish the challenge?

When will I receive my $100 gift card?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

100 day challenge

Challenges

Do you offer discounts, coupons, or have sales?

How do I add a gift receipt?

Can I use a reward code and gift card code on one order?

How do I apply a gift card or store credit balance to an order?

Can I edit or cancel my order?

Do you ship to APO/DPO addresses?

Can I update my shipping method after placing an order?

Can I combine shipping for two separate orders?

Can I get a price adjustment?

How do you ship and when can I expect my order?

How does international shipping work?

Why do you offer preorders and how do they work?

What packaging does my shipment arrive in?

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I wash and care for my wool& garment?

How do I store my wool& garment?

How do I find my perfect fit?

Are your products OEKO-TEX® or ISO certified?

What is the UPF for your garments?

How do I deal with static in my wool& garment?

Do you sell gift cards?

Our Products

Need help?

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email, catalog, or SMS list?

Get In Touch

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Our Brand

Why do you use nylon in your wool blends?

Where can I learn about your different wool blends?

Our Fabrics

My order was marked as delivered but it's not here! What do I do?Updated 3 months ago