We typically respond within a few minutes during business hours.
**Due to the upcoming Vernon Hills Sample Sale, live chat will be unavailable from 9/10-9/14**

We typically respond within a few hours during business hours.
Monday - Friday 08:00 AM - 04:00 PM PDT

Due to our small team size, we do NOT answer phones live. If you leave a voicemail, we will call you back within 1-2 business days. For a quicker response, please use chat or email.

Shop

Our Story

Travel with Merino

Feature Request

Returns/Exchanges

Shop All

Leggings & Pants

Tops

Dresses

About

wool&

<p>Please allow up to one business day for us to verify your challenge and send your reward!</p>

Please allow up to one business day for us to verify your challenge and send your reward!

When will I receive my reward?

Challenges

What is your domestic return policy?

What is your international return policy?

What is your holiday return policy?

How do I return or exchange a wool& item?

Can I update or edit a return once it has been submitted?

Can I exchange for a different style?

How do I receive and use a gift card?

What happens to returned items?

Can I get a return gift card refunded?

How can I track my refund?

If I return a wool& item, will shipping fees be refunded?

Returns & Exchanges

How do you ship and when can I expect my order?

How does international shipping work?

Do you offer discounts, coupons, or have sales?

Why do you offer preorders and how do they work?

Can I get a price adjustment?

Do you ship to APO/DPO addresses?

Can I use a reward code and gift card code on one order?

Can I edit or cancel my order?

Can I update my shipping method after placing an order?

How do I apply a gift card or store credit balance to an order?

Can I combine shipping for two separate orders?

What packaging does my shipment arrive in?

My order was marked as delivered but it's not here! What do I do?

Orders & Shipping

Can I combine multiple challenge rewards on a single order?

Where can I learn more about the 30 day and 100 challenge?

How do I wash and care for my dress throughout the challenge?

Where can I find style inspiration for my challenge dress?

Can I use a dress that I purchased secondhand?

Can I alternate between multiple wool& dresses during the challenge?

Can the children in my life also participate in the challenge?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

What are my next steps when I finish my challenge?

I forgot to take a photo during my 30 day challenge. Will you still accept my submission?

I bought my dress last year. Can I use it for the 30 day challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

If I love my first 30 days and want to keep going to 100 days, can I get both rewards?

I wore my dress for 45 days. Does that mean my reward is $45?

30 day challenge

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

Will I be able to get a second reward if I do the 100 day challenge again?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

I already participated in the 30 Day Dress Challenge. Can I participate in the 100 day challenge?

100 day challenge

How do I find my perfect fit?

How do I wash and care for my wool& garment?

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I store my wool& garment?

Are your products OEKO-TEX® or ISO certified?

How do I deal with static in my wool& garment?

Do you sell gift cards?

Our Products

Need help?

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email, catalog, or SMS list?

Get In Touch

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Our Brand

Where can I learn about your different wool blends?

Why do you use nylon in your wool blends?

Our Fabrics

Why are you including Wool&Prince products on the wool& site?

Is Wool&Prince part of wool&?

Can I buy wool& and Wool&Prince items in the same order?

Will my order arrive in separate packages if I buy from both brands?

What if I need to return something from Wool&Prince?

How do Wool&Prince sizes compare to wool&?

Where can I learn more about Wool&Prince?

Wool&Prince

When will I receive my reward?Updated 3 days ago