If I return a wool& item, will duties and taxes be refunded?Updated 20 days ago

For international orders, we ship DDP (Delivery Duties Paid) and duties and taxes are collected at checkout, then paid to your local customs agency upon delivery. These fees are non-refundable, as they are government-imposed charges that we’re unable to reclaim once your order has cleared customs.

Some countries may allow you to request a refund of duties and taxes directly through their customs office. If you'd like to pursue this, we're happy to provide any supporting documentation you might need--just reach out to us at [email protected]!