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We typically respond within a few hours during business hours.
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Leggings & Pants

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About

wool&

<p>Unfortunately, we&apos;re not able to take personal preference or requests into consideration when fulfilling our Mystery Sale orders--we&apos;re sorry for any inconvenience! Participation in Mystery Sales are at your own risk, and we&apos;re not able to make exceptions to our final sale policy if you get a color or style that doesn&apos;t align with your personal preference.</p>

Unfortunately, we're not able to take personal preference or requests into consideration when fulfilling our Mystery Sale orders--we're sorry for any inconvenience! Participation in Mystery Sales are at your own risk, and we're not able to make excep

Can I request specific styles or colors or avoid ones I already own?

Mystery Sale

How do I access the Mystery Sale?

Can I purchase multiple items from the Mystery Sale?

What is the return policy for items purchased from the Mystery Sale?

Can I edit or cancel my Mystery Sale order?

What is the duration of the Mystery Sale?

Can I choose the color or style of my Mystery Sale item?

When will my Mystery Sale order ship?

What is your return policy?

How do I return or exchange a wool& item?

Can I exchange for a different style?

How do I receive and use a gift card?

What happens to returned items?

Can I get a return gift card refunded?

I live in a country outside the United States and would like to make a return or exchange. How do I do it?

Can I update or edit a return once it has been submitted?

If I return a wool& item, will shipping fees be refunded?

If I return a wool& item, will duties and taxes be refunded?

How can I track my refund?

Returns & Exchanges

Where can I learn more about the 30 day challenge?

I purchased the dress from a secondary seller. Am I eligible for the challenge?

How do I wash and care for my dress throughout the challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

If I love my first 30 days and want to keep going to 100 days, can I get both rewards?

I’ve finished my 30 days. What are the next steps?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

30 day challenge

Where can I learn more about the 100 day challenge?

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

What are some tips for caring for my dress throughout the challenge?

Will I be able to get a second reward if I do the 100 day challenge again?

What are my next steps when I finish the challenge?

When will I receive my $100 gift card?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

100 day challenge

Challenges

How does international shipping work?

How do you ship and when can I expect my order?

Do you offer discounts, coupons, or have sales?

Why do you offer preorders and how do they work?

Can I get a price adjustment?

Do you ship to APO/DPO addresses?

Can I use a reward code and gift card code on one order?

Can I edit or cancel my order?

Can I update my shipping method after placing an order?

How do I apply a gift card or store credit balance to an order?

Can I combine shipping for two separate orders?

What packaging does my shipment arrive in?

My order was marked as delivered but it's not here! What do I do?

Orders & Shipping

How do I find my perfect fit?

How do I wash and care for my wool& garment?

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I store my wool& garment?

Are your products OEKO-TEX® or ISO certified?

How do I deal with static in my wool& garment?

Do you sell gift cards?

Our Products

Need help?

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email, catalog, or SMS list?

Get In Touch

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Our Brand

Where can I learn about your different wool blends?

Why do you use nylon in your wool blends?

Our Fabrics

Why are you including Wool&Prince products on the wool& site?

Is Wool&Prince part of wool&?

Can I buy wool& and Wool&Prince items in the same order?

Will my order arrive in separate packages if I buy from both brands?

What if I need to return something from Wool&Prince?

How do Wool&Prince sizes compare to wool&?

Can I use my wool& gift card on Wool&Prince items?

Where can I learn more about Wool&Prince?

Wool&Prince

Can I request specific styles or colors or avoid ones I already own?Updated 14 days ago