For U.S. shipments, we will gladly process returns for a refund, gift card, or exchange for up to 30 days after the date of delivery. All returned items must be in their original condition - unwashed, unworn, and unaltered. Trying an item on to deter
As of 9/4/2025:. Due to the complexities of international duties, taxes, and fees, we are unable to accept returns or exchanges for international shipments for the foreseeable future. We apologize for any inconvenience this may cause!
Domestic orders placed between November 1 and December 31 have an extended return period. These orders may still be returned either by January 10, or 30 days after delivery, whichever is later. All other terms of our standard domestic return policy s
Please visit returns.wooland.com to start your return/exchange for U.S. shipments. For domestic U.S. orders, we've partnered with Happy Returns to provide two options for a seamless, easy return process for domestic returns within the US. You can pri
If you have already submitted your return using Happy Returns, you're unfortunately not able to edit it on your end. However, please reach out to the helpdesk at [email protected] and we will do our best to facilitate the desired updates to your retur
We do not offer direct exchanges for different styles, though you can exchange for a different color, size, or length of the same style. In order to change to a different style with your return, please select 'return for gift card' rather than exchan
Gift cards are sent digitally directly as a code to the email address you used when placing your order. They may sometimes end up in spam, junk, or promotions folders, so it is recommended to check there or use the search function in your email. If y
Sustainability is a big priority for our brand and we make every effort to ensure that returned merchandise can be either returned to stock following our rigorous QA and sanitization process, or added to our annual mystery/sample sale!. You can read
We can convert a return gift card to a refund after the fact, minus the $8 per order return fee and within 6 months of the original order being placed. Please just reach out to our helpdesk at [email protected] for assistance with getting the gift car
Refunds are processed to the original payment method used while placing the order. If you used a gift card as your payment method, your refund will be issued back onto the same gift card, and the same gift card code can be used. If you used a third p
We offer free shipping and easy returns in the U.S. for standard shipping. If you choose UPS Ground or UPS 2-4 Day the shipping costs are non-refundable on returns.