We typically respond within a few minutes during business hours.

We typically respond within a few hours during business hours.
Monday - Friday 08:00 AM - 04:00 PM PDT

Due to our small team size, we do NOT answer phones live. If you leave a voicemail, we will call you back within 1-2 business days. For a quicker response, please use chat or email.

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About

wool&

Our friendly Customer Experience team is here to help with any wool&amp; questions or needs! Whether it&apos;s sizing, fabric, exchanges, shipping, or anything else wool-related, we are here to answer any and all questions you might have.Reach out to our Customer Experience team at <a href="mailto:help@wooland.com" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank" title="email help@wooland.com">help@wooland.com</a> with details about your question or concern. We typically respond within one business day!You can also call us at 1-855-966-5263 and leave a voicemail. We don&apos;t answer our phones live, but we&apos;ll get back to you either by phone or by email within one-two business days. For a quicker response, please shoot us an email.Our Customer Experience team&apos;s working hours are 8 AM - 4 PM Pacific time.

Our friendly Customer Experience team is here to help with any wool& questions or needs! Whether it's sizing, fabric, exchanges, shipping, or anything else wool-related, we are here to answer any and all questions you might have. Reach out to our Cus

Need help?

Get In Touch

What is your return policy?

How do I return or exchange a wool& item?

I live in a country outside the United States and would like to make a return or exchange. How do I do it?

Can I get a return gift card refunded?

Can I update or edit a return once it has been submitted?

What happens to returned items?

If I return a wool& item, will expedited or international shipping costs be refunded?

Can I exchange for a different style?

How can I track my refund?

How do I receive and use a gift card?

Returns & Exchanges

Where can I learn more about the 30 day challenge?

Where can I find style inspiration for my challenge dress?

I forgot to take a photo during my 30 day challenge. Will you still accept my submission?

I purchased the dress from a secondary seller. Am I eligible for the challenge?

I bought my dress last year. Can I use it for the 30 day challenge?

How do I wash and care for my dress throughout the challenge?

Can I alternate between multiple wool& dresses during the 30 day challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

If I love my first 30 days and want to keep going to 100 days, can I get both rewards?

I’ve finished my 30 days. What are the next steps?

I wore my dress for 45 days. Does that mean my reward is $45?

Can I participate in the 30 day challenge later this year?

Can the children in my life also participate in the challenge?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

30 day challenge

Where can I learn more about the 100 day challenge?

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

What are some tips for caring for my dress throughout the challenge?

Can I alternate between two or more wool& dresses during this challenge?

Will I be able to get a second reward if I do the 100 day challenge again?

What are my next steps when I finish the challenge?

When will I receive my $100 gift card?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

100 day challenge

Challenges

Do you offer discounts, coupons, or have sales?

How do I add a gift receipt?

Can I use a reward code and gift card code on one order?

How do I apply a gift card or store credit balance to an order?

Can I edit or cancel my order?

Do you ship to APO/DPO addresses?

Can I update my shipping method after placing an order?

Can I combine shipping for two separate orders?

Can I get a price adjustment?

How do you ship and when can I expect my order?

How does international shipping work?

Why do you offer preorders and how do they work?

What packaging does my shipment arrive in?

My order was marked as delivered but it's not here! What do I do?

Orders & Shipping

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I wash and care for my wool& garment?

How do I store my wool& garment?

How do I find my perfect fit?

Are your products OEKO-TEX® or ISO certified?

What is the UPF for your garments?

How do I deal with static in my wool& garment?

Do you sell gift cards?

Our Products

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email, catalog, or SMS list?

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Our Brand

Why do you use nylon in your wool blends?

Where can I learn about your different wool blends?

Our Fabrics

Need help?Updated 3 months ago