We typically respond within a few minutes during business hours.

We typically respond within a few hours during business hours.
Monday - Friday 08:00 AM - 04:00 PM PDT

Due to our small team size, we do NOT answer phones live. If you leave a voicemail, we will call you back within 1-2 business days. For a quicker response, please use chat or email.

Shop

Our Story

Travel with Merino

Feature Request

Returns/Exchanges

Shop All

Leggings & Pants

Tops

Dresses

About

wool&

<p data-pm-slice="1 1 []" id="isPasted">Yes! You can shop across both lines and check out all at once. Everything will arrive in one shipment with wool&amp; branded packaging.</p>

Yes! You can shop across both lines and check out all at once. Everything will arrive in one shipment with wool& branded packaging.

Can I buy wool& and Wool&Prince items in the same order?

Wool&Prince

How do I access the Mystery Sale?

Can I purchase multiple items from the Mystery Sale?

What kind of items will be included in the Mystery Sale?

What is the return policy for items purchased from the Mystery Sale?

Can I edit or cancel my Mystery Sale order?

What is the duration of the Mystery Sale?

Can I choose the color or style of my Mystery Sale item?

When will my Mystery Sale order ship?

Can I request specific styles or colors or avoid ones I already own?

Mystery Sale

What is your return policy?

How do I return or exchange a wool& item?

Can I exchange for a different style?

How do I receive and use a gift card?

What happens to returned items?

Can I get a return gift card refunded?

I live in a country outside the United States and would like to make a return or exchange. How do I do it?

Can I update or edit a return once it has been submitted?

If I return a wool& item, will shipping fees be refunded?

If I return a wool& item, will duties and taxes be refunded?

How can I track my refund?

Returns & Exchanges

Where can I learn more about the 30 day challenge?

I purchased the dress from a secondary seller. Am I eligible for the challenge?

How do I wash and care for my dress throughout the challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

If I love my first 30 days and want to keep going to 100 days, can I get both rewards?

I’ve finished my 30 days. What are the next steps?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

30 day challenge

Where can I learn more about the 100 day challenge?

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

What are some tips for caring for my dress throughout the challenge?

Will I be able to get a second reward if I do the 100 day challenge again?

What are my next steps when I finish the challenge?

When will I receive my $100 gift card?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

100 day challenge

Challenges

How does international shipping work?

How do you ship and when can I expect my order?

Do you offer discounts, coupons, or have sales?

Why do you offer preorders and how do they work?

Can I get a price adjustment?

Do you ship to APO/DPO addresses?

Can I use a reward code and gift card code on one order?

Can I edit or cancel my order?

Can I update my shipping method after placing an order?

How do I apply a gift card or store credit balance to an order?

Can I combine shipping for two separate orders?

What packaging does my shipment arrive in?

My order was marked as delivered but it's not here! What do I do?

Orders & Shipping

How do I find my perfect fit?

How do I wash and care for my wool& garment?

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I store my wool& garment?

Are your products OEKO-TEX® or ISO certified?

How do I deal with static in my wool& garment?

Do you sell gift cards?

Our Products

Need help?

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email, catalog, or SMS list?

Get In Touch

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Our Brand

Where can I learn about your different wool blends?

Why do you use nylon in your wool blends?

Our Fabrics

Why are you including Wool&Prince products on the wool& site?

Is Wool&Prince part of wool&?

Will my order arrive in separate packages if I buy from both brands?

What if I need to return something from Wool&Prince?

How do Wool&Prince sizes compare to wool&?

Can I use my wool& gift card on Wool&Prince items?

Where can I learn more about Wool&Prince?

Can I buy wool& and Wool&Prince items in the same order?Updated 2 months ago