FAQs

From November 10 through November 30, you can add a free gift to qualifying orders, no code needed. Gifts aren't automatically added to your cart, so pick yours from our Gift With Purchase collection and add it to your cart before checking out.

Spend $150 to $299.99 USD: choose one Tier 1 gift

• Your choice of Roam underwear or a Mystery Luna Scarf

Spend $300 USD or more: choose one Tier 2 gift

• One piece from the rest of our Roam Collection: the Roam Convertible Wrap Bra, Wrap Bra, Shelf Bra Cami, Cropped Cami, Cami Slip, Legging, or Bike Short
• Or two Tier 1 gifts in any combination

How many gifts can I get?

Gifts are limited per order this year, so spending more won't add more gifts. The most a single order can receive is one Tier 2 gift or two Tier 1 gifts. For example, a $450 order gets one Tier 2 gift (or two Tier 1 gifts), the same as a $300 order.

If you've shopped our gift events before, this is a change! In past years, every $150 added another gift. This year, spending more unlocks a bigger gift instead of more gifts.

How to claim your gift:

• From our gift options, select the size and color of your choice and add it to your cart. It'll automatically come through at $0 at checkout.
• If your cart has more than one gift-eligible item, the lowest-priced one is the one that comes free. If you qualify for a Tier 2 gift and have both Tier 1 and Tier 2 gift items in your cart, our system will automatically discount your Tier 2 gift as the free item.

Gift cards and store credit:

• Paying with a gift card or store credit? Your order still qualifies! Gift cards and store credit are a way to pay, so they don't lower your total. A $200 order paid in full with a gift card still gets a Tier 1 gift.
• Buying a new gift card? Gift card purchases don't count toward your total. For example, a $100 gift card plus a $100 sweater counts as $100, so that order wouldn't qualify.

Good to know:

• Your total is counted before tax and shipping, and the value of the gift item doesn't count toward the qualifying threshold.
• Each order is counted on its own, so we're not able to combine separate orders to reach a gift tier.
• Purchasing a preorder item will count towards your gift with purchase total.
• The gift offer doesn't combine with other discounts like Stock Up & Save, so checkout applies whichever saves you more.
• Gifts are available while supplies last (we're not able to offer rain checks), so if one catches your eye, it's worth grabbing sooner rather than later!

Here's how it works for each tier:

• Tier 1 gifts (Roam underwear and Mystery Luna Scarves) are final sale, so they can't be returned or exchanged. If yours isn't quite right, we'd love for it to find a happy home with someone who'll enjoy it.
• Tier 2 gifts follow our standard return policy, so you're welcome to return yours or swap it for a different size or color while supplies last. Since the gift item was free, returning it on its own won't result in a refund or store credit.

What happens to my gift if I return or exchange something else?

Your gift is yours to keep! Returning or exchanging other items from your order won't affect your gift, and its value will never be deducted from your refund, store credit, or exchange.

No worries, here are a few things to check before you complete your order:

• Your items add up to less than $150 USD before tax and shipping. Any new gift cards in your cart don't count toward that amount, but paying with a gift card or store credit is totally fine and won't affect your gift.
• You have more than one gift-eligible item in your cart. The lowest-priced one is the one that comes free. If your order qualifies for a Tier 2 gift and contains both Tier 1 and Tier 2 gift items, the Tier 2 item will be discounted as a free gift.
• You have more gifts in your cart than your order qualifies for. Gifts are limited per order, so even orders well over $300 USD get one Tier 2 gift or two Tier 1 gifts. Any extra gift items will show at full price.
• You're shopping in another currency. Our gift amounts are based on US dollars.
• You're using Shop Pay or another express checkout, which can skip the cart. Make sure your gift is in your cart first.

Forgot to add your gift? It happens! If your order qualified, email us at [email protected] with your order number, and we'll help get it to you.

Still stuck? Email us at [email protected] before you check out, and we're happy to take a look.

Orders are typically fulfilled within 1 business day from our Portland, OR warehouse. Our Gift With Purchase event keeps our warehouse extra busy, so from November 10 through November 30, please allow up to 3 business days for your order to ship. Shipping timelines start after your order has been shipped.

Preorders: Preorder items ship by the estimated date on each product page. See How do preorders work? for more.

Domestic shipping:

• USPS (free) usually arrives within 5-7 business days
• UPS Ground ($4) usually arrives within 5-7 business days
• UPS 2-4 Business Day ($18) is our fastest option, and delivers within 4 business days.

APO/DPO addresses:

Military APO and DPO addresses are treated as domestic addresses, and you'll still get a prepaid label for any returns.

International shipping:

We ship internationally via FedEx International Connect Plus, with delivery in 3–7 business days. Please note that international orders are final sale.

• Most international orders: flat rate of $20 USD, shipped DDP (duties and taxes collected at checkout, so there are no surprises on delivery).
• Australia: shipping cost varies by order and is calculated at checkout, and will be visible pre-purchase.
• Switzerland: shipping cost is calculated at checkout and visible pre-purchase, but the order ships DDU (Delivered Duty Unpaid). VAT and duties are not included in that charge, and will be collected by the carrier upon delivery.

If you're in Europe, check out our wool& Europe store at eu.wooland.com. These orders ship from our Netherlands warehouse, so you'll get faster delivery and a smoother returns experience.

Holiday shipping:

Want it there by December 25th? Place your order by noon PST on these dates:

• USPS: Thursday, December 17th
• UPS Ground: Thursday, December 17th
• UPS 2-4 Business Day: Sunday, December 20th
• International (FedEx International Connect Plus): Thursday, December 17th

If you're close to our Portland, OR warehouse, your order may arrive even sooner. These dates aren't guarantees. High holiday volume and winter weather can slow carriers down, so the earlier you shop, the better!

Packaging:

99% of our packaging is made from post-consumer waste paper and is fully curbside recyclable.

Every so often, we offer new styles for preorder so you can reserve them before they arrive at our warehouse. Preorder items are marked on their product pages.

A few things to know:

• Your card is charged when you place your order.
• Each preorder item's estimated ship date is listed on its product page. If that date changes, we'll let you know by email.
• If your order also includes in-stock items, those ship right away, and your preorder items ship separately once they're ready.
• You can cancel a preorder item anytime before it ships. Just email us at [email protected] with your order number.
• Preorder items follow our standard return policy, including our holiday return window when it applies. If your order arrives in more than one package, each item's return window starts on the day that item is delivered.

Our team works hard to get orders out the door within 24 hours, so we can't always guarantee changes after an order is placed, but we'll give it our best shot!

Email us at [email protected] as soon as possible with your order details, whether you need to edit, cancel, update your shipping method, or combine two orders. The sooner you reach out, the better our chances of catching it in time.

Ordered a preorder item? You can cancel it anytime before it ships. Just email us with your order number.

Don't worry, this is actually common! Carriers occasionally mark packages as delivered a few days early, so we ask that you give your package five days after it is marked as delivered, and it will likely show up soon.

If it still hasn't arrived after 5 days, email us at [email protected] and we'll get it sorted out.

If something you purchased receives a price reduction within 14 days of delivery, we're happy to issue a price adjustment in the form of store credit for the difference.

Just email us at [email protected] within 14 days of receiving your order.

A few things to keep in mind:

• Items that receive a price adjustment are considered final sale and are not eligible for return or exchange.
• We're unable to match prices from third-party sites or promotions.
• Your store credit is added to your wool& account. You'll see it whenever you're logged in, and it applies automatically at checkout.

Just head to our return portal with your order number and the zip code on the order. If you're logged in, you can also start a return right from your account page, where every order has its own return button.

Exchanges aren't limited to a different size or color: you can pick a different style entirely. Trading up? Just pay the difference. Trading down? Choose a refund or store credit for the rest.

You have two ways to send your items back:

• Happy Returns drop-off (our pick!): if you're within 20 miles of a Happy Returns location, you'll see this option in the portal. Once you submit, your QR code will be on your return status page, linked in your confirmation email. Bring that QR code plus your items in their original packaging to your nearest Happy Returns location within 30 days. Don't have the original packaging? No problem, the Happy Returns associate will verify your items there. No box or label needed, and your return is processed within 1–2 hours of drop-off.
• Box and ship it: we'll email you a prepaid shipping label. Pack your items in a box, stick the label on the outside, and drop it off with the carrier. Please allow 7–10 business days after delivery to our warehouse for your return to be processed.

Returning items from more than one order?

Start a separate return for each order in the return portal.

Need to change your return after submitting?

You can cancel your return, or update the shipping address for your exchange, yourself in the return portal. For any other changes, just email us at [email protected] and we'll take care of it.

Holiday returns:

Shopping for the holidays? Orders placed between November 1 and December 31 can be returned or exchanged until January 15, or 30 days after delivery, whichever is later.

We want you to love what you're wearing. If something isn't working out, we can help.

Returns and exchanges are accepted within 30 days of delivery for items that are unworn (trying on is totally fine!), unwashed, and unaltered. Start yours in our return portal or from your account page.

Your options:

• Exchange: free. Swap for a different size or color, or pick a different style entirely. Trading up? Just pay the difference. Trading down? Choose a refund or store credit for the rest.
• Store credit: free
• Refund (returned to your original payment method): $8 fee per order

Using your store credit:

Store credit is added to your wool& account once your return is processed. You'll see your balance whenever you're logged in, and you'll have the option to apply it at checkout.

Have a gift card from an earlier return? It works just like before.

Already have store credit, but want a refund instead? As long as it wasn't issued from a sale item, we can convert it within 6 months of your original order minus the $8 fee. Just reach out to us at [email protected].

Shipping fees:

Standard U.S. shipping is free. If you chose UPS Ground or UPS 2-4 Day, those shipping costs are non-refundable on returns.

How long will it take?

• Happy Returns drop-off: processed within 1–2 hours of drop-off
• Box and ship it: 7–10 business days after delivery at our warehouse

A few exceptions:

• Sale items: exchange or store credit only, no refund
• Underwear: final sale; we recommend trying one pair first to find your fit
• Bras: these follow our standard return policy above
• International orders: final sale, not eligible for return or exchange

Unfortunately, we're not able to accept returns or exchanges on international orders at this time.

EU and EFTA customers: Under EU consumer law, customers located in the European Union or the EFTA markets (Norway, Iceland, and Liechtenstein) have the right to withdraw from their purchase within 14 days of delivery, no questions asked. You can exercise this right using the withdrawal form, linked here: wooland.com/pages/eu-withdrawal-form.

Additional questions about an international order? Email us at [email protected], and we're happy to help however we can.

Refunds go back to the original payment method used at checkout, and typically take 2–10 business days to appear depending on your bank.

• Paid by gift card: your refund goes right back onto the same gift card code
• Paid with store credit: your refund goes right back to store credit in your wool& account
• Paid via a third-party platform (e.g. PayPal, Shop Pay): please reach out to that platform directly for any delays

Chose store credit for your return? It's added to your wool& account as soon as your return is processed. Just log in with the email address from your order to see your balance, and it applies automatically at checkout.

Haven't seen your refund after 10 business days? Email us at [email protected] and we'll take a look.

Our challenges are simple. Wear one of our eligible styles every day, and earn a gift card for doing it. 

Two challenge options:

• 30 Day Challenge: wear your item for 30 days and earn a $30 gift card
• 100 Day Challenge: wear your item for 100 days and earn a $100 gift card

EU customers receive €30 or €100 respectively.

How to participate:

1. Purchase an eligible style from our challenge collection right here.
2. Wear it every day, and take a photo each day of your challenge.
3. Submit your photos using the wool& Challenge Submission Form to receive your gift card.

How to share and submit your photos:

You can use any file sharing platform you're comfortable with. Google Drive, Dropbox, and social media (Instagram, Facebook, TikTok) all work great. Once you've completed your challenge, submit everything through the wool& Challenge Submission Form. To speed up verification, include your original order number and email address with your submission. Our team will verify your photos and issue your reward within one business day.

Caring for your dress:

For the best tips on keeping your dress fresh throughout the challenge, visit our Care Journal. 

Other challenges:

We occasionally run seasonal wardrobe challenges throughout the year, and will include all rules and deadlines for each new challenge at those times.

A few good things to know:

• There is currently no end date for our 30 or 100 day challenges. If that changes, we'll update this page.
• Older styles may not show on our eligible styles list; just reach out to us at [email protected] if you want to confirm your garment is eligible for your challenge.
• Want to connect with other challengers? Join our Facebook community at wool& Community: Wardrobe Challenges & Chat for tips, inspiration, and to share your progress. Note that photos shared in the group don't count as an official submission.
• Want to learn more? Visit our challenge journal page for all the details.

Rewards:

• The 30 Day Challenge reward is a $30 gift card. The 100 Day Challenge reward is a $100 gift card. Rewards are not prorated, so wearing your dress for 45 days earns $30, not $45.
• If you start with the 30 Day Challenge and decide to keep going to 100 days, you'll receive the $100 reward only.
• Each customer can complete one 30 Day Challenge per calendar year and one 100 Day Challenge total.

Combining rewards:

• 30 Day Challenge and seasonal challenge rewards can be combined on a single order.
• 100 Day Challenge rewards cannot be combined with other challenge rewards.

One dress only:

This challenge is for one dress for the full duration. Alternating between two or more dresses isn't permitted.

Photo requirements:

Life happens! Here's some flexibility built in:

• 30 Day Challenge: up to 2 missed photos allowed. Just add those days onto the end of your challenge before submitting your 30 photos.
• 100 Day Challenge: up to 5 missed photos allowed. As long as you have at least 95 daily photos you're good to go.

Switching between challenges:

Already doing the 100 Day Challenge but need to stop? No problem. If you've worn your dress for at least 30 consecutive days you can switch to the 30 Day Challenge and submit for that reward instead.

Repeat participation:

Already completed the 100 Day Challenge? Unfortunately we're not able to issue a second reward for completing it again, but that's seriously impressive!

Previous challenge dresses and reward dresses are not eligible for a new challenge. Each new challenge requires a new eligible purchase.

Eligible styles:

Challenge items must be purchased from our challenge collection. Styles that are not found in this collection are not eligible, though if you are doing a challenge in a style we no longer offer, we welcome you to reach out to us at [email protected] so we can confirm eligibility. 

We verify your order before issuing your reward, so please make sure your dress is from the eligible collection before you get started.

Purchase timing:

For the 30 Day Challenge, your eligible item must be purchased in the same calendar year that you start your challenge. One exception: items purchased in December of the previous year are eligible for a challenge starting the following calendar year. Previous challenge items are not eligible for a new challenge.

For the 100 Day Challenge, your item can be purchased at any time, as long as the purchase is otherwise eligible. Previous challenge items are not eligible for use in a new challenge.

What's eligible:

• Full-price purchases ✓
• Sale items ✓
• Items purchased with store credit or a gift card ✓
• Items purchased using a 30 Day Challenge reward or seasonal challenge reward ✓

What's not eligible:

• Mystery sale items ✗
• Sample sale items (online or in person) ✗
• Items purchased with a 100 Day Challenge reward gift card ✗
• Items used in a previous challenge ✗
• Items purchased secondhand (eBay, buy/sell/trade, etc.) ✗
• Items purchased outside wooland.com ✗

Not sure if your garment qualifies? Email us at [email protected] and we'll take a look!

Each product page has the measurements and fit notes you'll need to find the right size. If your purchase isn't just right, exchanges and returns for store credit are always free.

Size guide:

Click "Size guide" on any product page. It has three tabs worth exploring:

• Body: bust, waist, and hip measurements by size, so you can find your match
• Garment: the actual dimensions of the garment itself, useful for comparing against pieces you already own
• Fit: a visual guide describing each fit option available for that style, with descriptions to help you understand how each one sits on the body

We recommend checking all three tabs before ordering, especially if you're between sizes or are trying a new style for the first time.

Fit options:

Not all styles offer multiple fits, but where they do you'll see options like Regular, Long, and Petite on the product page. The Fit tab in the size guide describes what each one looks like on the body, covering everything from Slim and Regular to Relaxed, Swing, and Fit & Flare, so you can choose with confidence.

Fabric:

On styles available in multiple fabric types, you'll see options at the top of the product page with a brief description of each. For a full breakdown of every fabric we offer, visit our Shop by Fabric page.

Customer reviews:

Our customers love leaving detailed reviews about their sizing experience. Scroll to the bottom of any product page to read them. They're a goldmine of real-world fit and fabric insight!

Facebook community:

Our online community is one of the friendliest places on the internet and a fantastic resource for sizing questions and style inspiration. We welcome you to join us at www.facebook.com/groups/wooland100daychallenge.

Out of stock:

If an item is sold out, you can click your size and color to sign up for a restock notification. We'll text or email you as soon as it's available again.

Still have questions? Just reach out to us at [email protected], and we'll help you find your fit. Exchanges are always free if something doesn't work out.

Most of our garments are machine washable in cold water. For the full care guide including fabric-specific instructions, visit wooland.com/blogs/journal-entries/fabric-care.

A few things worth knowing:

Detergent:

Avoid detergents with enzymes (including most Free and Clear varieties), detergents containing ammonium chloride (such as Eucalan), peroxide-based products, fabric softeners, and stain removers (OxiClean, Shout, Tide-to-Go pens, Spray'n'Wash, etc.). When in doubt, check with the manufacturer to see if their detergent is considered wool safe. 

Most everyday detergents work fine, though we encourage you to try one designed for wool like The Laundress, Soak, Kookaburra, Unicorn, or Nikwax Woolwash. (We're not affiliated with any of these brands.)

Deodorant:

Wear deodorant rather than aluminum-based anti-perspirant. Anti-perspirant combined with sweat can create armpit stains, and make odor difficult to remove. We've also seen wool react negatively with ingredients like baking soda, clay, magnesium, zinc, and charcoal from deodorant buildup. Many of our customers enjoy Lume, Dove Refillable, Pit Liquor, Weleda, and Crystal deodorants. (We're not affiliated with any of these brands.)

Static:

Static can be annoying, but there are plenty of easy fixes!

1. Wear natural fiber leggings: our number one tip. Wool or natural fiber leggings make the biggest difference compared to synthetic fibers like polyester or acrylic.
2. Launder sooner rather than later: wash your garment and let it air dry. That initial laundering often improves things significantly.
3. Metal hanger: glide a metal clothing hanger along the inside of your garment before putting it on to discharge static.
4. Safety pin: hide a small metal safety pin in an inside seam or pocket. It reduces static buildup and nobody will see it!
5. Moisturize: run a little extra lotion along your legs or under the skirt of your dress before wearing.
6. Freezer: pop your garment in the freezer for 30 minutes to discharge static electricity.
7. Wear a slip: a slip, especially a wool slip, can make a real difference.
8. Change your shoes: leather soles don't build up electrical charge as easily as rubber soles.

Have more questions about garment care including mending, spot cleaning, or just need more details? Please check out our full care guide for more information.

Comfort & wearability:

Merino wool has a finer fiber diameter than most wools, so it sits softly against skin without itching. It's naturally temperature regulating and odor resistant, meaning most garments can be worn multiple days between washes. We offer a range of fabric weights suited to different seasons and occasions. You can explore them at wooland.com/collections/shop-by-fabric.

Durability:

Most of our wool blends include a small amount of nylon, which reduces pilling, improves durability, and makes the garments easier to care for.

Ethics & sourcing:

Our merino is sourced from farms in Australia, and is certified non-mulesed by the Australian Wool Testing Authority. You can see full details of our transparent supply chain at: wooland.com/pages/supply-chain.

Sustainability & certifications:

Our wool is Woolmark certified, which sets standards for fiber quality and animal welfare from fleece to finished product. Our scouring mill holds an EU Ecolabel Certificate and Standard 100 by OEKO-TEX certification, confirming our fabrics are tested for harmful substances and produced to strict environmental standards. You can see all of our certifications here: wooland.com/pages/supply-chain.

Machine washability:

Our fabrics are treated to be machine washable without felting or shrinking. Generally, we advise machine washing your wool& garments in cool water on the gentle cycle and lay flat or hang to air dry. When in doubt, always refer to the specific garment's washing instructions to ensure proper care and longevity. For the full care guide, visit wooland.com/blogs/journal-entries/fabric-care.

wool& and Wool&Prince are sibling brands, both rooted in the same love of merino wool. Wool&Prince is our menswear line, and wool& is our womenswear line. While each has its own design approach, we share the same commitment to quality merino and intentional wardrobes.

We now offer a curated selection of Wool&Prince menswear directly on the wool& site for easier shopping and gifting. To explore the full Wool&Prince range, visit woolandprince.com.

We're an online-only brand and don't currently have a brick and mortar location. We offer extensive sizing charts, garment measurements, and free exchanges and returns for store credit so finding the right fit is always easy and risk-free!

Ordering:

You can shop from both wool& and the selection of Wool&Prince items on the wool& site, and check out all at once. Everything ships together from our warehouse in wool& branded packaging.

Sizing:

Wool&Prince uses standard men's sizing. Check the size guide on any product page for measurements, or email us at [email protected] and we'll help you find the right fit.

Returns and exchanges:

Returns and exchanges for Wool&Prince items purchased on the wool& site follow the same process and policy as all wool& orders. Head to our return portal to get started.

We love working with content creators and affiliates who are passionate about living with less, travel, styling, and natural fibers. If your mission feels in line with ours, we'd love to hear from you!

Please fill out our partnership form, and we'll be in touch within one week if we are interested in collaborating.

Looking for job opportunities instead? Visit our careers page at wooland.com/pages/careers.